This scorching summer
the Binjiang Property HQs have received
several thank-you letters from proprietors
to commend the frontline property management staff
for their unwavering commitment
to showcasing the warmth and depth of their services
and their actions to fulfill the original aspiration
of providing caring, relieving, and reassuring services.
Hangzhou Golden Landing
Caring
In early August, Ms. Zhang, a proprietor in Hangzhou Golden Landing, accidentally fell in the residential quarter, suffering excruciating pain. She struggled home and called her family, but none could return immediately. There was also her nonagenarian mother at home, anxious in tears as she was unable to help. Ms. Zhang felt utterly helpless.
Ms. Zhang called an ambulance. Sun Quanzhen, the assistant director of the service center, learned about Ms. Zhang’s situation from the gate sentry and rushed to Ms. Zhang’s home along with the ambulance medical staff. After understanding the actual conditions of Ms. Zhang and her family, Sun proactively accompanied Ms. Zhang to the hospital and assisted Ms. Zhang with registration and CT scans. He also instructed the steward to carefully comfort and reassure Ms. Zhang’s mother at home. Sun didn’t leave the hospital until nine o’clock in the evening when Ms. Zhang’s family arrived at the hospital.
On August 26th, Ms. Zhang wrote a thank-you letter, acknowledging the preciousness of a heart willing to pause and assist others in need in a fast-paced society and expressing her confidence in the better management of the residential quarter with such a responsible and caring property manager.
Hangzhou Yayue Mansion
Relieving
At noon on August 21st, the laminated glass on the balcony of Mr. Pan’s home, a proprietor in Yayue Mansion, suddenly shattered. Mr. Pan promptly contacted a glass technician to inspect and remove the glass. However, since Mr. Pan’s home is on the 18th floor, it was a big challenge to safely remove the glass without dropping anything from the height.
That afternoon, Mr. Pan asked the property service center for help. Director Tang of the service center came to Mr. Pan’s home in person and guided Mr. Pan to take proper protective measures, while the steward and order team members laid protective materials and evacuated the people downstairs. After two hours of meticulous efforts, the glass was finally safely removed, without causing any further losses to the proprietor.
Mr. Pan was deeply touched by the dedication and efficient service of the property management staff as well as the home-like warmth offered by them.
Hangzhou East Coast
Reassuring
What will you do if your family members get lost? Ms. Wu residing in Hangzhou East Coast is one of those whose family members once got lost in the residential quarter. But thanks to her prompt request for help from the property management staff, she soon found her lost family members, for which she feels very grateful for the timely assistance by the property management staff. Binjiang Property’s practical actions to protect the safety of proprietors have not only left a deep impression on Ms. Wu but also made her feel warm and reassured
That day, Ms. Wu was strolling around in the residential quarter with her elderly mother and grandson. When they approached the west gate, Ms. Wu wanted to pick up a package and asked her grandson to continue to go with her mother along the path. However, when Ms. Wu came back to catch up with them, she didn’t see them anywhere. She searched around the residential quarter, calling for their names, but to no avail. So, she turned to the property management staff for help. The service center swiftly mobilized personnel from various sections and finally found Ms. Wu’s mother and grandson at the children’s playground.
Hangzhou Dream Lake
Considerate
In August, Mr. Chen, a proprietor of Hangzhou Dream Lake, wrote a thank-you letter to express his gratitude for the property management staff’s help, especially for their assistance on his son’s wedding day. That day, property management personnel of various sections worked together to help borrow parking spaces from neighboring residents, lay out a red carpet, and set off fireworks, creating a joyful atmosphere for the wedding. The gate sentry also coordinated multiple wedding cars to ensure the order of the wedding. According to Mr. Chen, the wedding was a perfect success with the support of the property management team and the services provided by Binjiang Property have received unanimous praise from the attendees of the wedding.
Hangzhou Wulin Waitan
Meticulous
In Hangzhou Wulin Waitan, Ms. Meng bought a stone cleaner online to clean the natural marble floor in her home contaminated by a liquid. However, instead of solving the problem, it exacerbated the stain issue.
Having no other choices, Ms. Meng sought help from the property management staff and made a home service appointment with the cleaning director Yin Guofen. At around noon, Yin braved the intense heat and arrived at Ms. Meng’s home with professional stone cleaning equipment. She meticulously ground away the previously applied stone cleaner and then repeatedly cleaned, polished, and glossed the marble floor with professional cleaning equipment. It was not until 3 pm that all stained floors were completely cleaned. Additionally, Yin also patiently taught Ms. Meng how to maintain the marble floor.
Ms. Meng was very grateful and expressed her deep gratitude to the cleaning director Yin Guofen as well as other property management staff who care about what proprietors are concerned about and always provide dedicated, prompt, and considerate services to solve problems and difficulties for proprietors.
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